Frequently Asked Questions

eMDTec is a managed IT services provider (MSP) based in Verona, NJ. We work with small and medium-sized businesses that handle sensitive information and need reliable, secure, and proactive IT support. Whether you’re a professional services firm, a healthcare practice, or any business that depends on keeping your data safe, we’re built for you.

We focus on businesses where protecting information isn’t optional — it’s critical. Our team brings deep expertise in data security, compliance, and managed IT, backed by a modern security stack that most small businesses never get access to. You get enterprise-grade protection without the enterprise price tag, personalized service tailored to your business, and a local team that actually picks up the phone.

We support offices throughout the continental United States. While our team is based in New Jersey, we deliver remote managed IT services to businesses coast to coast, and provide on-site support across the greater NJ/tri-state region. Wherever your office is, we can keep your technology and data protected.

The easiest first step is to schedule your IT plan. We’ll learn about your current setup, identify risks or gaps, and recommend a plan that fits your needs and budget — no pressure, no jargon.

We deploy the latest purpose-built security technologies to keep your business protected at every layer. Our approach includes Managed Detection and Response (MDR) to continuously monitor and neutralize threats, Secure Access Service Edge (SASE) to protect your users and data no matter where they work, and Identity Detection and Response (IDR) to catch credential-based attacks before they cause damage. We stay current on the threat landscape so you don’t have to.

Yes — MFA deployment is a standard part of our onboarding. We configure it for Microsoft 365, remote access, and any other supported platforms, then walk your team through using it without disrupting daily workflows. MFA is one of the most effective ways to prevent unauthorized access to your accounts.

Our philosophy is to prevent ransomware from ever executing in the first place. We harden your environment proactively — locking down systems, controlling what software can run, and monitoring for early warning signs around the clock. In the event an incident does occur, we have documented response procedures to contain it fast, minimize damage, and restore operations from clean backups with minimal downtime.

We use a combination of backup tools to protect your data wherever it lives — including local desktops, servers, Microsoft 365 (email, SharePoint, OneDrive), and cloud environments. Backups are encrypted, stored redundantly, and tested regularly so you can be confident they’ll work when you need them most. We don’t rely on a single solution because your data doesn’t live in a single place.

You can call or text us at 973-295-9500, send us an email, or submit a ticket through our client portal — whichever is easiest for you. For urgent issues, calling or texting is always the fastest path. Our team monitors all channels during business hours, with after-hours coverage available for critical outages.

Standard support hours are Monday–Friday, 8:00 AM – 5:30 PM ET. After-hours emergency support is available for critical issues affecting your ability to operate. Coverage specifics are outlined in your service agreement.

Most onboardings complete within 2–4 weeks depending on your environment size. We follow a structured process: network documentation, agent deployment, security stack configuration, backup setup, and a team walkthrough. We work around your schedule to keep disruption minimal.

Yes. We provide both remote and on-site support across our New Jersey service area. Remote support resolves the majority of issues quickly; on-site visits are scheduled for hardware problems, new user setups, infrastructure projects, and anything that can’t be handled remotely.

We support businesses with a range of compliance requirements including HIPAA (for healthcare), PCI DSS (for businesses that process credit cards), and general data protection best practices for industries like legal, financial services, and professional services. We help you identify your obligations, close gaps, and maintain evidence of compliance.

Yes. We assist with risk assessments, gap analysis, remediation planning, and audit preparation. We document your environment, security controls, and policies in a way that satisfies auditors and gives your leadership team confidence that you’re covered.

Human error is the leading cause of data breaches. We run ongoing, automated security awareness training for your staff — covering phishing recognition, password hygiene, data handling, and more. Training is tracked and reportable, which also satisfies many compliance requirements.

Our managed IT plans are priced on a per-seat (per-user or per-device) monthly basis, giving you predictable costs with no surprise bills for routine support. Pricing depends on service level, number of users, and which security tools are included. Schedule your IT plan and we’ll put together a custom proposal.

We typically operate on 12-month service agreements, which allows us to properly plan, document, and invest in your environment. Our agreements include defined service levels and clear termination terms — you’re never locked in without recourse.

Yes. We provision and manage both Microsoft 365 and Google Workspace licensing through our partner relationships — one less vendor to manage, consolidated billing, and hands-on configuration of email, collaboration tools, cloud storage, and security policies. Whether your team runs on Microsoft or Google, we’ve got you covered.