Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and how you can opt out of certain uses of your information as of 2026. We also want to assure you that your mobile phone contact information will not be shared or sold to third parties for marketing purposes.

Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, email address, mobile phone number, and other contact details.
  • Usage Information: We collect information about how you interact with our services, including your IP address, browser type, and usage patterns.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To deliver and improve our services, including customer support and technical assistance.
  • Communication: To send you updates, newsletters, and other communications related to our services.
  • Analytics: To analyze usage patterns and improve our services.
  • Security: To protect our services and users from fraud, abuse, and other malicious activities.

Opting Out

You have the right to opt out of certain uses of your information:

  • Email Communications: You can unsubscribe from our email communications by following the instructions in the email or contacting us directly.
  • Cookies: You can manage your cookie preferences through your browser settings.
  • Analytics: You can opt out of analytics tracking by using the opt-out features provided by the analytics service providers.

Mobile Phone Contact Information

We want to assure you that your mobile phone contact information will not be shared or sold to third parties for marketing purposes. We respect your privacy and are committed to protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].

SMS Terms & Conditions

Product Description

By providing your mobile phone number, you consent to receive SMS messages from eMDTec related to SMS based technical support.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Frequency

  • Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply.

Opting Out

You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at [email protected].

Third-Party Services

We may use third-party service providers to assist with website analytics, customer communications, and IT support operations. These may include services such as Google Analytics, email marketing platforms, and helpdesk ticketing systems. Each third-party provider is governed by their own privacy policy, and we encourage you to review those policies. We do not sell your personal data to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we take steps to securely delete or anonymize it. Contact us at [email protected] to request deletion of your data.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), the New Jersey Data Privacy Act (NJDPA), and other applicable U.S. state privacy regulations. These rights may include:

  • Right to Know: You may request information about the personal data we have collected about you.
  • Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
  • Right to Opt Out: You may opt out of the sale or sharing of your personal data (we do not sell personal data).
  • Right to Correct: You may request correction of inaccurate personal information we hold about you.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us at [email protected].

AI & Automated Processing

As of 2026, eMDTec may use AI-assisted tools to help deliver faster IT support, analyze security threats, and improve our services. Any AI tools we use are subject to strict data handling agreements. We do not use automated decision-making processes that produce legal or similarly significant effects on individuals without human review. If you have questions about how AI tools interact with your data, contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Effective Date

This Privacy Policy is effective as of 01/01/2026. It was last reviewed and updated on June 29, 2026.

Thank you for trusting us with your personal information.