Web Envy Invoice Scam: The Same Dallas Address Behind Relay Wire and Med Pulse

Yesterday we took apart a fake fax bill from a company called Relay Wire that landed on our clients’ fax machines. Then we kept digging. The Better Business Bureau profile for Relay Wire lists five other names, including Web Envy, Web Envy DNS and Med Pulse. That makes it the same operation as the Web Envy invoice scam, the fake domain and SEO bills small businesses have been reporting since 2021.

If you’ve ever gotten a Web Envy bill for “managed domain services,” a Med Pulse fax about fax service, or a Relay Wire “annual renewal,” you’ve been looking at one business under different names. Below is everything the public record shows: every name and website, how the bills have changed, what the BBB file says, what Relay Wire told the BBB, and what to do if one of these invoices shows up in your office.

One BBB Profile, Six Names: Relay Wire Is Web Envy

The BBB business profile for Relay Wire is filed with BBB serving North Central Texas. It lists the business as a limited liability company at 9535 Forest Ln, Ste. 114J, Dallas, TX 75243. The profile groups these names under that one listing:

• Relay Wire
• Web Envy
• Web Envy DNS / WebEnvyDNS
• Med Pulse
• Med Pulse Report
• Toro One Marketing Company LLC

The same profile lists five websites besides Relay Wire’s own: webenvy.io, webenvydns.com, webenvy360.io, medpulse.app and med-pulse.net. It also lists four toll-free numbers: (800) 674-5726, (800) 280-2556, (800) 464-8315 and (800) 761-0178.

Many write-ups about the Web Envy invoice scam call it an anonymous shell with no real address. The BBB record says otherwise. There’s a registered LLC, a Dallas suite and named managers on file. That doesn’t make the invoices legitimate. It just means the people sending them aren’t hard to find.

What’s Actually at Suite 114J?

The address is the Waterview Office Center, a two-story office building leased by Boxer Property. As of November 12, 2026, LiquidSpace lists Suite 114J as a 181-square-foot office suite with one interior office, for up to two people, starting at $250 a month on a 12-month term. Boxer Property’s own flyer advertises the same suite as available.

That doesn’t prove anything by itself. Small suites like this are often rented as a mailing address, and a business can keep printing a suite number after it moves out. Still, keep it in mind when a bill comes from a “fax infrastructure” provider claiming years of service history. The address on that bill is a one-room office the landlord is advertising for rent.

6 Facts That Tie the Web Envy Invoice Scam to Relay Wire and Med Pulse

It’s fair to ask whether these names really belong together, or whether a scammer just borrowed a Dallas address. Here’s what connects them.

1. The same BBB profile. Web Envy, Web Envy DNS and Med Pulse aren’t separate listings that happen to look alike. They’re alternate names on Relay Wire’s profile.
2. The same suite. Every name sits at 9535 Forest Ln, Ste. 114J in Dallas, the same address the Relay Wire invoice tells you to mail your check to.
3. The same phone number. (800) 674-5726 is Relay Wire’s main number on the BBB profile. The same number appears on BBB Scam Tracker reports about Web Envy going back to May 2025, next to webenvydns.com.
4. The BBB lumps them together. Recent Scam Tracker reports are filed under one combined label: “Relay Wire / Web Envy / Med Pulse Fake Invoice Phishing and Identity Theft Scam.”
5. One complaint history. Relay Wire’s complaint file starts with Web Envy and Web Envy DNS bills in 2024 and continues with Relay Wire fax bills in 2026. It’s one record for one business.
6. The same playbook. Every version sends an unsolicited bill, usually by fax, presented as a renewal of a service you supposedly already have, for an amount small enough to slip through accounts payable.

How the Web Envy Invoice Scam Changed Names and Services

The pattern is easiest to see in order. The service changes and the amounts go up, but the delivery and the pitch stay the same.

When	Name on the bill	What it billed for	Amount
2021 onward	Web Envy Solutions	Website and domain services	Varies
Earlier reports	Web Envy	SEO and link building	$98.57
June 2024	Webenvy.io	Services the business never ordered	$124.99
Oct–Nov 2024	Web Envy DNS	“Managed domain services” renewal	$344.25
June 2026	Med Pulse	Faxed invoices to Georgia businesses	Varies
June–July 2026	Relay Wire	“Professional Fax Infrastructure,” one year	$389
October 2026	Relay Wire	Annual fax service, per location	$489.85–$498.85

Security firm Gadellnet traced the Web Envy invoice scam back to 2021. It said the scam came back in early 2024 and kept going into 2025. In June 2026, the Elbert County, Georgia Sheriff’s Office warned local businesses about unsolicited Med Pulse faxes that looked like invoices. By that fall, the Relay Wire fax bills were reaching our clients in New Jersey.

Notice where the service moved. It started with domains and SEO, which every business with a website has. It ended with fax service, which every medical practice has. The bills went from about $100 to nearly $500.

What the BBB Record Shows About the Web Envy Invoice Scam

As of November 12, 2026, the Relay Wire profile shows:

• BBB rating: F. The BBB lists “failure to respond to 6 complaint(s)” among its reasons.
• A “Pattern of Complaints” alert on the profile.
• 11 complaints in the last 3 years, 6 of them in the last 12 months.
• 48 customer reviews. Reviewers describe faxed bills for services they never ordered, including one bill for more than $400 for a fax line the business already gets from its phone company.
• Not BBB Accredited. The BBB opened its file in January 2024. The profile says the business started in December 2017.

Some victims of the Web Envy invoice scam did pay. One complaint came from a dentist who bought a practice and inherited its website. A $344.25 Web Envy DNS “domain renewal” looked necessary, so the dentist paid it, and found out later that Web Envy had nothing to do with the domain. In another complaint, a business mailed a check for a Web Envy domain bill, the check was cashed, and the business couldn’t get anyone to answer about a refund. Neither Web Envy complaint has a response from the business on file.

Relay Wire’s Side of the Story

Relay Wire has answered the more recent complaints on its BBB profile. In each case it said no payment was owed and the invoice was voided. Its explanations for why the bills went out don’t match each other:

• August 3, 2026: a third-party software issue caused an invoice to go out in error.
• August 19, 2026: the bill was a system-generated invoice set off by an outdated lead form, which it called a clerical error and an internal routing mistake.
• August 21, 2026: the invoice was an isolated administrative error, and Relay Wire is a legitimate fax infrastructure company.
• October 20, 2026: its data was compromised, and after an extortion attempt, unauthorized third parties ran an invoice campaign. It said it collected no payments from that incident, couldn’t confirm whether the bills in that complaint were part of it, and was “not requesting payment.”

One business that filed a complaint accepted the response but pointed out that blaming a third party doesn’t stop the bills. We’ll leave it to you to weigh those explanations. For anyone on the receiving end of the Web Envy invoice scam, the answer is the same whichever one is true. You don’t owe money for a service you never ordered, and Relay Wire itself has told the BBB that no payment is owed on these invoices.

Why Med Pulse Fax Invoices Hit Medical Practices Hardest

The move from Web Envy domain bills to Med Pulse and Relay Wire fax bills points the Web Envy invoice scam straight at healthcare. Medical practices still depend on fax for referrals, prior authorizations, lab results and records requests, so their fax numbers are listed everywhere. Whoever pulls the page off the fax machine is usually checking in patients at the same time.

A Med Pulse fax invoice or Relay Wire bill also plays on a real problem. Many practices have an analog line, an e-fax service and a fax server tied to the EHR, each billed by a different vendor. When nobody in the office knows who bills for which, a “fax service renewal” with your own fax number printed on it looks believable.

We’ve supported medical practice fax systems, including the fax servers that connect to CGM eMDs, for more than 25 years. Our clients spotted these bills right away because we document every line and every telecom vendor. Practices without that list are the ones these invoices are built for. It’s one more reason we include vendor verification in every security risk assessment we run.

What to Do If You Get a Web Envy, Relay Wire or Med Pulse Invoice

The advice is the same for every name on the profile:

1. Don’t pay it, and don’t contact the sender. A reply confirms that a real person reads the fax line or mailbox.
2. Find your real vendor. Check who actually bills you for your domain, website or fax line. If you’re an eMDTec client, call us and we’ll confirm in minutes.
3. Search your payment history for Web Envy, Web Envy DNS, Med Pulse, Relay Wire and Toro One. Check your bank, card and check records.
4. If you already paid, call your bank now about stopping or reversing the payment. Then file a complaint on the BBB profile. Relay Wire has voided invoices in response to BBB complaints.
5. Report it to the FTC at ReportFraud.ftc.gov and to the BBB Scam Tracker. Then warn everyone who handles mail, faxes or bills.
6. Expect follow-ups. “Second notice” and “past due” versions are common. They’re no more valid than the first bill.

For the full checklist on the fax version, including the 7 red flags on the actual invoice, see our Relay Wire fax invoice breakdown. Fake bills also come by email, so share our guide on how to spot a scam email with your team.

5-Minute Front Desk Training for the Web Envy Invoice Scam

The people who stop the Web Envy invoice scam aren’t in IT. They’re the receptionist who pulls pages off the fax machine and the office manager who opens the mail. A five-minute huddle at your next staff meeting covers everything they need:

1. Show them the names. Print the list from this post: Relay Wire, Web Envy, Web Envy DNS, Med Pulse, Med Pulse Report and Toro One. Tape it next to the fax machine.
2. Show them a real example. Pass around the redacted invoice above so they know what a Relay Wire or Web Envy invoice scam bill looks like on paper.
3. Give them one rule. No faxed bill goes into the “to pay” pile. Every faxed invoice goes to the office manager or owner first.
4. Tell them who to call. Name one person, or your IT provider, who can confirm in minutes whether a vendor is real.
5. Remind them the names change. The Web Envy invoice scam has already gone through at least six names. A name they’ve never heard of is a reason to check, not a reason to relax.

If your practice is covered by HIPAA or your firm falls under the FTC Safeguards Rule, write the huddle down and keep a sign-in sheet. Documented security awareness training is something auditors and cyber insurers ask to see, and fake invoice training counts.

Know Who Really Bills You for Your Domain and Fax Line

The Web Envy invoice scam has run for years because so few businesses can answer two questions quickly: who registers our domain, and who provides our fax service? If you can answer both in under a minute, these bills are harmless.

• Domain: Your domain is registered with one registrar, such as GoDaddy, Cloudflare or Network Solutions, in an account your business controls. Our guide on making sure your business actually owns its domain name shows how to check.
• Fax: Write down every fax number, the service behind it (analog line, e-fax or fax server) and the vendor that bills for it.
• Accounts payable: Only pay vendors on an approved list, and have the owner or practice manager check any new vendor first.

Our managed IT services clients get this documented for them, plus one number to call before anyone pays a bill that looks off.

Frequently Asked Questions

Is Web Envy legit?

We have no evidence that Web Envy, Web Envy DNS, Med Pulse or Relay Wire provides service to any business that received one of these invoices. Dozens of BBB reviews and Scam Tracker reports describe the same thing: bills for domain, SEO or fax services the recipient never ordered. The Web Envy invoice scam works because the bills look routine. Treat any invoice from these names as fake unless the sender can show a signed agreement and proof of earlier payments.

Are Web Envy and Relay Wire the same company?

The BBB lists Web Envy, Web Envy DNS, WebEnvyDNS, Med Pulse, Med Pulse Report and Toro One Marketing Company LLC as alternate names for Relay Wire, all at 9535 Forest Ln, Ste. 114J, Dallas, TX 75243, under one complaint history. In practice, that means a Relay Wire fax bill and the Web Envy invoice scam are two faces of the same operation.

What is a Med Pulse fax invoice?

It’s an unsolicited faxed bill from “Med Pulse,” usually for fax-related services. In June 2026, the Elbert County, Georgia Sheriff’s Office warned businesses about these faxes and asked anyone who got one to report it. Med Pulse appears on the same BBB profile as Relay Wire and Web Envy, making it the newest version of the Web Envy invoice scam.

Is a Web Envy DNS invoice for my domain renewal real?

Log in to the registrar your business actually uses and check the renewal date there. Web Envy DNS invoices have billed $344.25 for “managed domain services” to businesses whose domains were registered elsewhere. Your real registrar bills through your account, not by fax. A domain bill that arrives by fax is a strong sign of the Web Envy invoice scam.

We already paid. Can we get our money back?

Call your bank first. Then file a complaint on Relay Wire’s BBB profile. In its 2026 BBB responses, Relay Wire said the invoices were voided and nothing was owed. Report the payment to the FTC as well.

Got a Web Envy or Relay Wire Bill? Let Us Check It First

Never pay a bill for a service nobody in your office remembers ordering. If a Web Envy, Med Pulse or Relay Wire invoice shows up, or anything else that doesn’t look right, send it to us before anyone writes a check. eMDTec helps medical practices and professional offices across New Jersey, New York and Pennsylvania keep their phones, fax lines, domains and vendor payments secure.

This article summarizes public Better Business Bureau records, BBB Scam Tracker reports, commercial property listings and published news coverage as of November 12, 2026, together with invoices received by eMDTec clients. Relay Wire’s explanations are paraphrased from its public responses on its BBB profile.

Sources

• BBB: Relay Wire business profile and complaints
• BBB Scam Tracker: Web Envy report, May 2025
• FOX Carolina: Deputies warn of Med Pulse invoice faxes (June 2026)
• Gadellnet: Web Envy scam
• LiquidSpace: Suite 114J, Waterview Office Center
• Boxer Property: 9535 Forest Ln Suite 114J availability flyer
• MalwareTips: Web Envy invoice scam