ManageWelcome to eMDTec Client Support
Our dedicated support team is here to help you get the most out of your technology. Whether you’re experiencing a technical issue, need assistance with your systems, or have a question for our staff, you’ve come to the right place. Use the resources below to submit a support request, access remote assistance, or reach us directly — we’re ready to help. Need to send back equipment? Visit our Hardware Return Instructions page for a simple step-by-step guide.
No matter how you prefer to connect, our client support process is designed to get you back to work quickly. From the moment you call, text, email, or submit a ticket, a real technician takes ownership of your issue until it’s resolved — not just closed. We track every request so nothing falls through the cracks, and we follow up to confirm you’re satisfied with the outcome.
Remote Client Support: How It Works
Our remote client support tool lets a technician securely connect to your computer in real time, so we can see exactly what you’re seeing and resolve most issues in a single session — no need to schedule an on-site visit. It’s the fastest way to get hands-on help for software errors, printer or email problems, slow performance, and most other everyday IT issues. Simply call our support line first so a technician can walk you through the process, then click the button below to launch the remote session. You stay in control the entire time and can end the connection whenever you’d like.
⚠ Security notice: eMDTec will only ever direct you to this page for remote support. If anyone else — even someone claiming to be us — asks you to install remote software or visit a different site, don’t. Hang up and call us directly at 973-295-9500 to verify.
How to Reach eMDTec Client Support
Our client support team is available to help with everything from quick questions to urgent technical issues. Please call our support line at 973-295-9500 for assistance. If we’re unable to answer right away, kindly leave a voicemail with your name and reason for calling — there’s no need to call multiple times, as our team monitors messages closely and will get back to you as soon as possible. Whenever you contact us, please have your company name and a brief description of the issue ready; it helps our technicians route your request to the right person and get you back up and running faster.
Our support hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern. For urgent, business-impacting issues outside those hours, you can always text us at 973-295-9500 and an on-call technician will respond.
Phone: 973-295-9500
Text: 973-295-9500
Email: [email protected]
Fax: 973-295-9529
Support Portal: https://portal.emdtec.com/
Prefer to submit a request online? Our client support portal lets you open a new ticket, check the status of an existing one, and review your support history at any time, day or night. It’s a great option for non-urgent requests or when you’d like a written record of the issue for your team.
Create a Ticket
At eMDTec, client support isn’t an afterthought — it’s built into everything we do. Our technicians are U.S.-based, background-checked, and trained on the specific systems your business relies on, so you’re never stuck explaining your setup from scratch. Whether you reach us by phone, text, email, the support portal, or remote session, you’ll get the same responsive, knowledgeable service every time. That consistency is what our clients count on most, and it’s why so many of them stay with us year after year. If you have any questions about our services, don’t hesitate to reach out — we’re always happy to help.