ManageThese hardware return instructions will guide you through the simple process of shipping your equipment back to eMDTec. Whether you are returning a laptop, desktop, monitor, or other device, our process is designed to be as easy as possible. UPS Store employees will handle all packing and shipping — and your company will reimburse you for the cost.
How to Return Your Hardware
Follow the three steps below to complete your hardware return. If you have any questions at any point during the process, do not hesitate to contact eMDTec directly.
Step 1 — Find a UPS Store Near You
The first step in these hardware return instructions is locating your nearest UPS Store. UPS Stores are available nationwide and offer full packing and shipping services — you do not need to bring your own box, tape, or packing materials. Simply click the button below to search for a store near your home or office.
UPS Stores are typically open Monday through Saturday and many locations offer Sunday hours as well. No appointment is necessary — walk-ins are welcome.
Step 2 — Bring Your Item to the Store
Once you have located your nearest UPS Store, bring the hardware item to the store and let the associate know you need it packed and shipped. You do not need to bring your own packaging — UPS Store employees are professionally trained to pack electronics and equipment securely to prevent damage during transit.
When you arrive, simply tell the associate you need to ship a piece of equipment and provide them with the destination address below. They will select the appropriate box size, add protective padding, seal the package, and generate a shipping label on your behalf.
Ship To:
eMDTec
155 Pompton Ave STE 107
Verona, NJ 07044
If you are unsure which shipping speed to select, standard ground shipping is acceptable for most returns. If your device contains urgent or time-sensitive equipment, please contact eMDTec before shipping so we can advise on the best option.
Step 3 — Submit Your Receipt for Reimbursement
After your item has been shipped, the UPS Store will provide you with a printed receipt showing the tracking number and shipping cost. Email a copy of this receipt to your company contact as soon as possible to initiate reimbursement. Your company will process the reimbursement according to their standard expense procedures.
We also recommend keeping a personal copy of your receipt and noting your tracking number so you can monitor delivery progress. You can track your shipment at any time using the UPS tracking tool.
What to Expect After Shipping
Once your hardware return has been shipped, eMDTec will receive and inspect the item upon delivery. Standard UPS ground shipping typically takes 1–5 business days, depending on your location. If there are any issues with the shipment or the item’s condition, an eMDTec team member will reach out directly to your company contact.
You do not need to follow up with eMDTec after shipping unless you have been specifically asked to do so. Simply retain your receipt and tracking number for your records.
Frequently Asked Questions
What if I don’t have the original box?
No problem. The UPS Store will provide all necessary packaging materials, including boxes, bubble wrap, and padding. There is no need to locate the original manufacturer’s box before completing your hardware return.
What if the item is damaged?
If the hardware item is damaged prior to shipping, please get in touch with eMDTec at 973-295-9500 before going to the UPS Store. We may need to provide additional instructions depending on the nature of the damage.
How long will shipping take?
Standard UPS ground shipping typically arrives within 1–5 business days. Delivery time will vary based on your distance from Verona, NJ. You can track your package at any time using the tracking number on your receipt at ups.com/track.
Who pays for shipping?
Your company will reimburse you for shipping costs. Simply email a copy of your UPS Store receipt to your company contact after completing the shipment, and they will process the reimbursement through their standard expense procedures.
What if I have multiple items to return?
If you need to return more than one piece of equipment, the UPS Store can ship multiple items in separate packages or combine them into a single shipment, depending on size and weight. Let the associate know upfront how many items you have, and they will advise on the best approach. If you are unsure whether all items should be returned together, contact eMDTec before your visit.
Questions? Contact eMDTec at 973-295-9462 or visit us at 155 Pompton Ave STE 107, Verona, NJ 07044.