Service Status: Is Microsoft 365, athenahealth or Google Workspace Down?

This service status page shows live outage information for the cloud services eMDTec clients rely on every day, including Microsoft 365, Google Workspace, athenahealth, Updox, Cloudflare, Dialpad and Sangoma. If email, your EHR or your phones suddenly stop working, check here first to see whether the problem is on the supplier’s side or inside your office.

Each card below pulls directly from the supplier’s official status page and refreshes every three minutes. For internet providers such as Verizon, Optimum, Comcast and Spectrum, outages are reported by service address, so we link you straight to each provider’s outage checker.

What to Do When a Service Is Down

1. Confirm the outage. If a supplier above shows Degraded or Major outage, the problem is on their end, and restarting your computer or router will not fix it.
2. Avoid changing settings. Resetting passwords, reinstalling apps or changing network settings during a vendor outage can create new problems once service returns.
3. Use a backup channel. Switch to phone or text if email is down, and forward your main line to cell phones if your business VoIP system is affected.
4. Follow your downtime procedures. For EHR outages, document patient encounters on paper until athenahealth, Updox or your EMR system is back online.
5. Call us if it’s local. If every service above shows Operational but your office still can’t work, the issue is likely inside your network. Contact the eMDTec help desk at 973-295-9500.

Service Status FAQ

How often does this service status page update?

Every three minutes. You can also press Refresh at the top of the board to check right away. Microsoft also posts its own updates at status.cloud.microsoft.

Why does my office have problems when every service shows Operational?

Supplier status pages only cover the supplier’s own systems. Local problems such as a failed firewall, a Wi-Fi issue or a damaged network cable will not appear here. That is where managed IT support makes the difference.

Why do internet providers show “Check your address”?

Verizon, Optimum, Comcast and Spectrum do not publish a public outage feed. They only confirm outages for a specific service address, so each card links to that provider’s official outage checker.

Can eMDTec help when a supplier is down?

Yes. Managed IT clients can call us any time a service goes down, and we will confirm whether the problem is with the supplier or inside your office. Contact us to learn more, or read our guide to backup and recovery plans.